Customer Success Manager

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Customer Success Manager

At ContentFly we're looking for a Customer Success Manager to join our rocketship.

Full-time · Remote

About the job

ContentFly (YC W21) is building the Mailchimp for Content Marketing. We're a team of top performers from world class companies, backed by Khosla Ventures, YCombinator & other top tier investors.

We're one of the fastest growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM.

Boasting a world class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Do you love customers? Have you handled SaaS-based accounts? Have you managed a quota? Can you convince an eskimo to upgrade her igloo? We need to talk.

About you

  • 3+ years of B2B customer relationship/ account management experience at SaaS companies
  • Curiosity and drive to understand our content marketing software and how it creates value for its customers
  • Successful at building and championing relationships with customers
  • Exceptional verbal, written, and interpersonal communication skills
  • Entrepreneurial self-starter: propose ideas rather than needing direction, with a figure-it-out attitude
  • Bonus points if you have experience with content marketing

Responsibilities

  • Maintain relationships, renewals and retention within ContentFly’s customer base
  • Run regular demos, check-ins and operational support to help companies scale their content marketing
  • Liaison between ContentFly’s customers and our engineering team to drive product decisions and help your customers
  • Champion customers’ growth goals and strategies in order to identify opportunities to add more value through proactive guidance and support
  • Identify areas to improve efficiency and automation of processes

    Provide onboarding support to new customers/ trial customers

    Gain expertise through meaningful customer collaborations, market research and attending industry events

  • Encourage upsells and drive expansion revenue while staying on top of retention & churn

Apply for the job

Do you want to join our team as our new Customer Success Manager? Then we'd love to hear about you!